Senior Technical Project Manager

About JH & working remotely at JH

JH isn’t just any digital agency—we’re pioneers in creating e-commerce experiences that captivate and convert. Our team doesn’t just conceive ideas; we turn them into reality, working with our clients from strategy to customer experience to development. We’re always striving to be the Breakthrough agency, helping our clients achieve outcomes that matter.

At JH, we’ve been living the remote life since 2016, creating an inclusive, comfortable, and engaging virtual work environment long before it became the norm. We host regular in-person catch-ups and meet as an all-team agency twice a year.

We also host Meet Magento UK, a 750-person conference that further highlights our influence and involvement in the e-commerce industry.

We’re now recruiting for a Senior Technical Project Manager to cover 12 months of maternity leave to help guide our clients onto and through their next stages of business growth.

Responsibilities

Our project managers are accountable for ensuring that each piece of work is delivered in a way that achieves three important objectives: healthy business profit, high client satisfaction, and positive team engagement. The following five pillars describe the actions and outcomes we expect to be undertaken by someone fulfilling this role.

Definition

Collaborate on requirement capture and quote generation
Create epics, user stories, and acceptance criteria for tasks
Deal with change requests that emerge during and after delivery
Manage client expectations in line with their business goals and vision

Planning

Develop detailed project plans that account for time, budgets, and resources
Facilitate sprint planning, including prioritisation and assignment of tasks
Make adjustments in response to evolving client and business needs
Ensure the delivery team has what they need to undertake their work

Testing

Prepare testing plans with colleagues and clients
Contribute to internal QA activities to ensure error-free outputs
Coordinate the response to any issues and client feedback that emerges
Manage processes for testing, approval control, and deployment

Monitoring

Facilitate daily stand-ups and other methods of team communication
Report on the status and progress of projects both internally and to clients
Proactively identify and solve risks and challenges to keep projects on track
Carry out forecasting and revenue recognition for internal accounting

Supporting

Identify and escalate new business opportunities from clients
Champion the ongoing improvement of our delivery principles and processes
Create a safe space for genuine feedback and idea generation
Nurture positive working relationships with colleagues and clients

Capabilities

Project experience

You should be capable of managing the successful delivery of multiple digital projects (e.g. websites, apps) for multiple clients. Ideally, you’re drawing on experience in an agency setting.

Handling around £75k of billings per month
Adaptable to projects ranging from £1k to £100k+
Organising a multidisciplinary team in different timezones
Confident with day-to-day client communications (updates, requests, issues, complaints)

Technical fluency

Besides good organisational skills, we need you to understand and articulate the technical aspects of your projects, aiding collaboration with our development team.

Delivering e-commerce projects on Adobe Commerce, Magento Open Source, or Shopify
Integrating e-commerce partners (e.g. Adyen, Algolia, Dotdigital, Nosto, Trustpilot)
Awareness of development, testing, and deployment workflows
Using Jira, Harvest, and Forecast (or similar PM tools)

Remote readiness

Like the rest of the business, this role mostly works remotely. You need to thrive in this kind of work environment, even if it’s your first remote position.

High levels of self-motivation, initiative, and resilience
Familiarity with remote tech (e.g. Slack, Zoom, Loom) and asynchronous communication
Properly equipped office space where you can be productive
Able to travel for face-to-face team and client meetings

Benefits of working at JH

We offer a range of benefits such as:

Remote working
Flexible hours
31 days annual leave (inclusive of Bank Holidays)
Quarterly personal development plans
Funds for professional development, personal well-being, and home office setup
Top-of-the-range hardware and software
Remote and in-person company events

How to apply

Do you have the vision to shape this work and lead us to new heights? If so, we’d love to hear from you. Feel free to share this opportunity with anyone you think might be a great fit.

Submit your application via jobs@wearejh.com

You will be asked to provide:

CV emphasising the relevant experience you have

Once you’ve applied, here’s what you can expect from our hiring process:

Review: We assess each application against this job description.
Chat: We schedule an informal call with suitable candidates.
Interview: We invite the top candidates for deeper interviews.
Offer: We select the best candidate and extend an offer.
Welcome: We start planning for the arrival of our new colleague.

Looking forward to hearing from you,

Jamie Huskisson – CEO, JH