Insights

Stay ahead with future eCommerce trends, the latest reports, and news from the JH team.

Black Friday 2025: 6 Ways Retailers Need to Adapt

The Hidden Cost of Heroics & The Slack Channel That Says It All

Your customers are teaching you

10 Signs You’ve Outgrown Your eCommerce Platform

Friction Reveals Truth

The Live Stress Test Begins

Benchmarking the Health of Your Difference

How to Benchmark Your Competitors Without Losing Your Edge

Playing Offence in a Downturn

The Case for Differentiation Maintenance