CRO Specialist

Are you an expert in all things CRO? JH is looking for someone to take ownership of the research, data, and optimisation capabilities that are a key part of our consulting services.

What you’ll be doing

You’ll be running a self-sufficient CRO function within the Strategy team at JH. Alongside our other consultants, you’ll utilise in-depth knowledge of ecommerce to shape effective roadmaps and projects that significantly advance our clients’ goals. You’ll also enhance our new business efforts by providing expert thought leadership and essential pre-sales input to highlight our strategic value to clients.

Gather insights

Conduct reviews and research using quant and qual methods
Configure tracking and reporting to provide insights and recommendations
Manage experimentation programmes (both strategy and execution)
Collaborate with design and development on tests and builds

Lead solutions

Report the results and lessons from experiments and launches
Monitor site performance to make proactive suggestions and interventions
Lead client comms to discuss concerns, findings, strategies, etc.
Build roadmaps and backlogs of improvements and hypotheses to action

Grow the service

Improve the offering and practice of all the above activities
Follow industry trends, practice, etc. to discover further innovations
Promote CRO services through various marketing activities
Sell in research and experimentation to existing clients and new business

What we’re looking for

This role requires someone who can fulfil the majority of the criteria below, but we don’t expect you to match everything — it’s as important that you have a passion for self development to grow into the role.

Key capabilities

Several years of experience in a similar mid/senior role, demonstrated by positive outcomes in multiple CRO case studies — especially for ecommerce sites
Knowledge of diverse CRO tactics including UX, merchandising, promotions, and content
Capable of plotting strategic roadmaps aligned with business objectives
Experience of planning and conducting research and experiments
Skilled in analysing data and presenting statistical findings
Confidence leading conversation and collaboration with different stakeholders
Familiarity with CRO tools such as Convert.com (or similar), GA4, GTM, Looker/Data Studio, Hotjar, Contentsquare
Interested in writing or speaking publicly to share your work and expertise

Nice to haves

Skills in UX or UI design (we use Figma) and front-end coding (HTML, CSS, JS)
Experience of writing epics, user stories, and success criteria
Relevant certifications e.g. GAIQ, CXL

Remote working

We’re looking for a UK-based individual to work mostly remotely, with occasional in-person visits for client meetings. Success in this role requires resilience and initiative, familiarity with remote communication tools like Slack and Zoom, and a suitable space to work productively in.

About JH

JH is a progressive e-commerce agency dedicated to helping growth-oriented brands.

We specialise in building, running, and enhancing online stores enjoyed by millions worldwide. We work with notable clients across various markets and sectors like Big Bus Tours, Graham and Green and Neom Organics.

Our clients share a common trait: the drive to innovate or lead their markets. We support their goals through strategic consulting, design, development, support, and ongoing optimisation.

Employee benefits

We offer a range of benefits such as:

Remote working
Flexible hours (with time banking)
31 days annual leave (inclusive of Bank Holidays)
Funds for professional development and home office setup
Quarterly personal development plans
Top of the range hardware and software
Remote socials and in-person events (twice a year)

How to apply

Submit your application via jobs@wearejh.com

You will be asked to provide:

CV emphasising the relevant experience you have

Once you’ve applied, the hiring process looks like this:

Review: we assess each application against this job description
Chat: we have an informal call with suitable candidates
Interview: we invite the top candidates for deeper interviews
Offer: we select the best candidate and make them an offer
Welcome: we start planning for the arrival of our new colleague