Insights

Stay ahead with future eCommerce trends, the latest reports, and news from the JH team.

The New Funnel Isn’t Linear – It’s Everywhere at Once

Why the Best Retailers Never Stop Learning

Guesswork is Expensive. Ask Instead.

How ‘One More Thing’ Thinking Costs You Growth

Outputs vs Outcomes: The questions every ecommerce leader should ask weekly

When Business-as-Usual and Projects Collide

When the Experience Gets Left Out

Lessons from a Bad eCommerce Backlog (What Good Looks Like)

Not All Agencies Are Built to Take You the Distance

Why Copying Your Competitor’s Features Doesn’t Work