Insights

Stay ahead with future eCommerce trends, the latest reports, and news from the JH team.

Your agency has more to say. The meeting format won’t let them.

(AI) Agents don’t browse

The checkout nobody checked after launch

The EU AI Act deadline retailers aren’t ready for

Your app doesn’t know about your website

How to involve your agencies – and how to measure whether any of this is working

Why your portfolio keeps growing – and why that’s a good thing

The Trends Behind The 2025 Trends

From Observation to Clarity

The Debrief Discipline